Terms and Conditions

Our platform adheres to a specific set of guidelines outlined in the terms and conditions. These documents provide crucial details about your rights and obligations while utilizing our services. We highly recommend carefully reviewing and understanding the terms and conditions before using our platform.

The applicable procedures and agreements for utilization

Kindly note that Thetravelstar.com is operated by ALMAR INTERNATIONAL LIMITED, a Hong Kong-based company. To ensure a seamless booking experience, we kindly ask you to review our terms and conditions prior to making a reservation.

A binding contract that is legally enforceable

As a reminder, when booking through our website, there are certain legal obligations that we must comply with. Our policies regarding refunds for credit card and other payment methods are developed in collaboration with our partners. Prior to confirming your reservation, we strongly recommend carefully reviewing and agreeing to all terms and conditions. If you do not agree with these rules, we kindly request that you refrain from using our services or visiting our site.

Kindly note that making payment for your reservation implies your agreement with our terms and conditions. If you have any uncertainties or questions, we suggest reaching out to us before completing your booking. Additionally, kindly keep in mind to periodically review this section of the Website as our terms and conditions may change. Your continued use of the Website will signify your acceptance of any modifications.

The entity has addressed the recently implemented measures in their statement

At Thetravelstar.com, our goal is to link our clients with a range of service providers, such as airlines and wholesalers. We provide options for both lodging and travel on our website. However, it should be noted that we serve as a mediator and cannot be held liable for any complications that may arise from these arrangements.

As adults, it is our duty to recognize and take accountability for our actions

Kindly be advised that Thetravelstar.com holds no liability for errors, accidents, or discrepancies resulting from third-party sources, including but not limited to airlines, car rental companies, ferry operators, accommodations, tour groups, or other suppliers. This remains the case regardless of the level of diligence exercised by said entities.

Please note that we cannot assume liability for any losses or damages resulting from actions of our suppliers or third parties. Additionally, we reserve the right to modify or terminate arrangements as necessary.

Please be advised that Thetravelstar.com bears no responsibility for any unexpected events. If such a circumstance does arise, we will take care of all costs associated with your journey. Additionally, we retain the right to reject any reservation requests.

Essential details for those beginning a trip

Ensuring that personal information is accurately provided, matching the details on one's passport or ID, is crucial. Failing to do so could lead to transportation providers refusing services or canceling reservations because of a name discrepancy.

Please be aware that Thetravelstar.com is not responsible for any issues caused by incorrect traveler information or restrictions imposed by travel companies.

A diverse range of terminology is utilized to categorize various products and objects

Kindly take note that Thetravelstar.com's terms and conditions apply to all reservations made on our website. Do keep in mind that certain travel providers, including but not limited to airlines, hotels, and wholesalers, may have their own individual terms and conditions that are not explicitly stated on our platform.

Our website stands out due to its lack of conventional restrictions on potential events, including death, injury, delays, or loss or damage of baggage. This gives us an advantage over other suppliers.

Moreover, these digital platforms offer a wide range of materials and resources for easy access

As an online platform, Thetravelstar.com relies on external suppliers for the information featured on our website. These may include hotels, transportation providers, and airlines. While it is our aim to provide accurate information, it should be noted that we are not the primary source. If you encounter any discrepancies, we kindly ask that you reach out to the responsible third-party supplier for clarification.

Please be aware that Thetravelstar.com is not responsible for the content of third-party websites, as they are operated independently. As such, we cannot assume liability for any potential issues that may occur while visiting these sites. Additionally, we cannot ensure the accuracy, comprehensiveness, or pertinence of the information provided on these external pages.

By accessing external websites through hyperlinks, you acknowledge and assume any potential risks involved. Our company assumes no liability for any losses or damages that may result from your use of these sites.

The itineraries of our tour routes have been altered

In the event of any alterations to your intended itinerary by the supplier, you may have the option to cancel without incurring extra fees. However, please note that this is contingent upon the specific terms and conditions set by the supplier and cannot be assured.

To ensure a seamless tour, please adhere to the terms and conditions outlined below. Please note that these may be subject to change in the future. This entails submitting necessary documents (such as tickets, coupons, exchange orders, vouchers, or receipts).

The entry fee has not been changed

Please keep in mind that the prices displayed on our website are subject to variation based on availability during the time of reservation. Rest assured, these rates may be modified until your ticket is confirmed and payment is received in full. At Thetravelstar.com, our aim is to offer individualized pricing for every customer, unless otherwise indicated. Moreover, please remember that the listed prices do not cover extra charges including taxes, airport fees, fuel surcharges, online booking fees, or seasonal adjustments.

We are pleased to share that your reservation, made through Thetravelstar.com, has been successfully processed and confirmed.

Please note that upon making your reservation, you will be provided with information regarding applicable taxes, airport fees, and additional charges. Please be aware that these expenses may change until your tickets are officially issued, including those associated with airports.

If you have any questions or require more information, please do not hesitate to reach out to us through any of the available communication channels. We are always here and happy to assist you in any way we can.

Should you need assistance, do not hesitate to contact us at support@almar.hk.