Frequently Asked Questions (FAQs)

1. What is Thetravelstar.com?

Thetravelstar.com is an online travel service platform operated by Almar International Limited, offering flight bookings, hotel reservations, and travel support.

2. Where is your company based?

We are based in Hong Kong, with our registered address at 1st Floor, Unit-S, Mau Lam Commercial Building, Jordan, Kowloon – 999077.

3. What services do you offer?

We provide international and domestic flight bookings, hotel accommodations, and tailored travel solutions to suit your needs.

4. Can I book last-minute trips on your website?

Yes, we accommodate both planned and last-minute travel bookings with flexible options and instant confirmations (subject to availability).

5. How do I contact customer support?

You can reach us via email at support@almar.hk. Our team is ready to assist you 24/7.

6. Is Thetravelstar.com secure for online payments?

Absolutely. We use secure encryption and trusted payment gateways to ensure your personal and financial data remains safe.

7. Do you charge any hidden fees?

No. We believe in transparent pricing. All fees will be displayed before you confirm your booking.

8. Can I make changes to my booking after confirmation?

Yes, most bookings can be modified. Terms and fees may apply depending on the airline or hotel policies.

9. How do I cancel a booking?

To cancel, email us at support@almar.hk with your booking details. We’ll guide you through the process and applicable refund policies.

10. Do you offer travel insurance?

We currently do not offer insurance directly but recommend purchasing it separately for added protection during your travels.

11. How will I receive my travel confirmation?

You will receive a confirmation email with all necessary details shortly after completing your booking.

12. Can I book group travel through Thetravelstar.com?

Yes, we handle group travel. Please email us your requirements, and we’ll provide a customized quote.

13. Do you offer corporate or business travel solutions?

Yes, we cater to businesses and professionals with tailored travel management services.

14. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods.

15. How can I be sure my booking is confirmed?

Once you receive a confirmation email with booking details and reference numbers, your booking is secured.

16. Do you offer discounts or promo codes?

We occasionally run promotions. Subscribe to our newsletter or follow us on social media for the latest deals.

17. Is Thetravelstar.com affiliated with specific airlines or hotel chains?

We work with a wide network of partners but maintain independence to offer you the best options available.

18. Can I book multi-city flights or complex itineraries?

Yes, our system supports multi-city bookings. If you need assistance, contact us for help.

19. What should I do if I don't receive my confirmation email?

Check your spam/junk folder first. If not found, email us and we’ll resend it promptly.

20. Why should I choose Thetravelstar.com over other travel websites?

We offer personalized service, 24/7 support, transparent pricing, and a decade of experience in the travel industry.